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Hilltop Shop Shipping & Returns Policy
Standard delivery is free and for large bags is despatched via 2 day courier. Samples and smaller purchasesd will be delivered using the most appropriate service including Royal Mail, Evri and other 2 day services.
Please note that we do not currently operate a free returns service. If you with to return an item, you will need to make your own return delivery arrangements and you will be responsible for the cost of return postage.
You must notify us of your intention to return, and also return the item to us, in an unused state and in the original packaging within 30 days of receipt.
Should you wish to return a product, simply follow these steps:
1) Email - Send an email to firstname.lastname@example.org within 30 days of receiving your order. Within the email please include your name, the order number, the product to be returned and a brief reason for the return.
2) Package* - Place the unused goods into the original packaging then package them safely and securely ready for posting, include a copy of the returns email and/or order confirmation.
3)Post - Attain the relevant insurance from your chosen shipper (i.e. Post Office) to cover any loss or damage which could occur in transit as we can not be held responsible for this.
The return parcel will need to be received by us within 30 days from when you received the item from us.
Once we receive the goods they will be checked over and if found to be satisfactory a refund will be issued for the product/s.
*Please be aware, to receive a full refund the goods must be returned to us in an unused state and in the original packaging so extra packaging may be required to prevent damage during transit. Please do not stick tape or postage labels directly to the product or to the original product packaging.
If you wish to exchange an item then please re-order the replacement item through our website and we will despatch this as soon as possible. You can then return the incorrect item to us as per our returns guide.
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