Hilltop Shop Shipping & Returns Policy

 

Shipping

Standard delivery is £4.99 + VAT for orders up to £45.00 (excluding VAT & Delivery)

For orders above £45 (excluding VAT & Delivery) delivery is FREE

Orders are despatched via courier and are delivered within 2 working days.

Returns

Please note that we do not currently operate a free returns service. If you with to return an item, you will need to make your own return delivery arrangements and you will be responsible for the cost of return postage.

You must notify us of your intention to return, and also return the item to us, in an unused state and in the original packaging within 30 days of receipt.

Should you wish to return a product, simply follow these steps:

1) Email - Send an email to shop@hilltopkennels.co.uk within 30 days of receiving your order. Within the email please include your name, the order number, the product to be returned and a brief reason for the return.
2) Package* - Place the unused goods into the original packaging then package them safely and securely ready for posting, include a copy of the returns email and/or order confirmation.
3)Post - Attain the relevant insurance from your chosen shipper (i.e. Post Office) to cover any loss or damage which could occur in transit as we can not be held responsible for this.

The return parcel will need to be received by us within 30 days from when you received the item from us.


Once we receive the goods they will be checked over and if found to be satisfactory a refund will be issued for the product/s.

*Please be aware, to receive a full refund the goods must be returned to us in an unused state and in the original packaging so extra packaging may be required to prevent damage during transit. Please do not stick tape or postage labels directly to the product or to the original product packaging.

Exchanges
If you wish to exchange an item then please re-order the replacement item through our website and we will despatch this as soon as possible. You can then return the incorrect item to us as per our returns guide.

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SERVICES

- Boarding

- Pet food
- Pet accessories

OPENING HOURS

ADDRESS

VIEWINGS ONLY

9AM - 5PM

Monday - Saturday

 

9AM - Noon

Sundays & Bank Holidays

 

Early Collections Only

 8:30 - 9am daily

 

email: admin@hilltopkennels.co.uk
telephone: 01206 250021

Hilltop Boarding Kennels & Cat Hotel

Tenpenny Hill

Thorrington

Colchester

Essex CO7 8JB

11AM-5PM Mon-Sat only

Just turn up, no need to book ahead